Refund Policy

Last Updated: February 05, 2026

[Digi.hk] (hereinafter referred to as “this Website”) takes your privacy very seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use this Website, browse its content, or purchase digital products.

By using this Website, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Website or purchase any products.

1. Types of Personal Information We Collect

We only collect personal information to the extent necessary. The main types include:

Purchase and Transaction-related Information

When you complete a payment through PayPal, we receive transaction-related information sent by PayPal, such as:

These data are used to confirm the transaction, deliver the digital product (e.g., provide download links), and handle any potential after-sales issues.

Contact or Customer Service Information

If you voluntarily contact us via email (e.g., to report download problems), we will receive your email address and the content of your message.

Automatically Collected Non-Personally Identifiable Information

These data are used to analyze website usage, improve user experience, and detect abnormal traffic.

We do not proactively request sensitive personal information such as ID numbers, phone numbers, home addresses, or full credit card details.

2. Purposes of Collecting Personal Information

We collect and use your personal information primarily for the following purposes:

3. Sharing and Disclosure of Personal Information

We promise not to sell, rent, or trade your personal information to third parties. We only disclose your information in the following circumstances:

Collaboration with Service Providers

These service providers only access data to the extent necessary and are bound by their own privacy policies and confidentiality obligations.

Legal Requirements

When required by court order, prosecutorial investigation, or lawful request from a competent authority.

Protection of Rights

When necessary to protect the rights of this Website, its users, or the public.

4. Storage and Protection of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

After a purchase is completed, transaction-related data (e.g., email, transaction ID) is typically retained for 12–24 months to handle potential disputes or refund requests.

We implement reasonable technical and organizational measures to protect your data, including HTTPS encryption, access controls, etc.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (Under Applicable Data Protection Laws)

Within the scope permitted by law, you have the following rights:

If you wish to exercise any of the above rights, please contact us by email at: [email protected].

We will respond within a reasonable period and handle your request in accordance with applicable laws (generally within 30 days).

6. Cookies and Similar Technologies

This Website uses basic Cookies and similar technologies provided by Cloudflare for security, bot protection, traffic analysis, and other purposes.

You may refuse Cookies through your browser settings, but this may affect some website functionality.

7. Children’s Privacy

The products and services on this Website are not directed to children under the age of 13. If you are under 13 years old, please do not use this Website or make any purchases.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last Updated” date on this page.

We recommend that you revisit this page periodically. For significant changes, we will make reasonable efforts to announce them in a prominent place on the Website.

9. Contact Us

If you have any questions about this Privacy Policy, please feel free to contact us at:

Email: [email protected]

Thank you for trusting us.
We will continue to work diligently to protect your privacy and data security.

退款政策(Refund Policy)

最後更新日期:2026 年 02 月 05 日

Digi.hk 非常重視每一位客戶的購買體驗。由於我們銷售的全部為數位產品(電子書、PDF、.GLB、.OBJ、圖片、ZIP 檔案等),其特性為「一經下載或存取即無法退回」,因此退款政策如下:

1. 退款原則

數位產品購買後,原則上不接受退款、換貨或取消訂單。這是因為數位內容在交付後即無法收回,且客戶可立即取得完整檔案副本。

2. 可退款的例外情況

在以下極少數情況下,我們將考慮退款:

任何退款申請均需透過電子郵件 [email protected] 提出,我們會在收到申請後 7 個工作日內回覆並處理。

3. 不適用退款的情況

以下情況不適用退款:

4. 退款處理流程

  1. 客戶透過 email 提交退款申請,並附上 PayPal 交易 ID 及問題說明/證明。
  2. 我們將於 7 個工作日內審核申請。
  3. 若申請通過,退款將透過原付款方式(PayPal)退回,退款時間依 PayPal 處理流程而定(通常 3–10 個工作日)。
  4. 退款金額以實際支付金額為準(不含任何手續費,若適用)。

5. 聯絡我們

如有任何退款相關疑問,請隨時聯繫:
Email:[email protected]

感謝您的理解與支持。我們致力於提供優質的數位產品,並在合理範圍內保障您的權益。